Hospitality

Hospitality industry is a very broad industry as it consists of hotels, cruise ships, restaurants and anything that covers tourism or for leisure. In today’s high-tech world, mobile technology and social media act as the platform for businesses to promote their services and offerings for customers to make reservations through tablets and phone apps. Customers are also able to praise or critique their experience directly through social media. Hence the success of businesses is dependent on customer’s satisfaction and their praises for the services.